Home > Support > FAQ


Contact Information


ADD:No.181, Hongxing Road, Xiaoshan Economic & Tech, Development Zone, Hangzhou China





Q1. Are you a manufacturer of trading company?                      blob.png

A: Of cause.We are a munufacturer.                         


Q2. What is your delivery date?

A: The delivery date is about 25-55 days after receipt of prepayment.

Q3:What is your order payment terms?

A: 30% deposit in advance and 70% balance before shipment. L/C is acceptable as well.

Q4. Can you send free samples?

A: Yes,you can get free samples, but the cost of freight is on your side.

1、give us your any of the UPS,DHL,FEDEX,TNT account etc.

2、you can call your courier to pick up at our office.

3、you can pay the cost of freight by bank account or PAYPAL.

Q5. How long can I expect to get the sample?

A:The samples will be ready for delivery in 3-5days.

The samples will be sent via express and arrive in 3-15 days.

Q6: Once we confirm the sample,can you make sure that the quality of the bulk order will be as same as the sample we confirmed?

A: Yes! The bulk order quality will keep exactly same with previous sample,please do not worry.

Q7: If we are interested in your products, can we go to visit your factory?

A: Of course! Welcome to visit our factory, we will show you the production line, our office, and our traditional life in China. Just one thing, please inform us your route at least 2 weeks in advance so that we can make a perfect journey for you.

Q8.How to order?

A: 1、send us your specification requirement.(product name,material      

          composition,width,weight/gsm,color,package)by email.

   2、we will send you the quotation.

   3、we send you samples to check the quality and other details.

   4、futher negotiation if necessary.

   5、send us deposit money,we will arrange your order into production immediately. 


Q9.How to shipment?

A: 1、Advice us your shipping forwarder.

   2、we will contact them for the booking.

   3、Once booked ready,we will arrange to shipment the goods to the 

     stipulated place.

   4、Send you all the required documents for customs clearance.